Weekend Night Auditor l Part Time l Residence Inn Denver Park

CSM Careers

Responsibilities

• Performs the manager-on-duty role during 3rd shift. • Anticipates and responds to guests in a friendly and positive manner. • Responsible for providing the highest level of service. • Process check-ins and check-outs, verify billing, create reservations, and process special requests. • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. • Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. • Understands and follows CSM guest service recovery program. • Accountable for accurately balancing all revenue sources and completing daily financial reports. • Process no-show reservations, prepare financial reports for managerial review. • Close the financial day for the hotel. • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. • Monitors room availability, follows restrictions, and all booking policies and procedures. • Drives sales and maximizes revenue by up-selling rooms and amenities. • CSM procedures when handling cash and processing financial transactions. • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. • Produces required volume of work by planning, organizing and prioritizing work duties. • After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. • Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. • Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.Education: High school diploma or GED required.

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