Overnight Shift – Patient Access Representative (St. Joe’s Hospital) – Phoenix, AZ

UnitedHealth Group

This position is full-time, Monday – Friday. Employees are required to work any shift between the hours of 6:00 PM – 6:00 AM from Monday – Wednesday and 6:00 PM – 12:00 AM on Thursday including the flexibility to work occasional overtime and weekends based on business. Our office is located at St. Joe’s Hospital, 350 W. Thomas Rd, Phoenix, AZ.

We offer 4 weeks of paid training. The hours of training will be 8:00 AM – 4:30 PM from Monday – Friday

Primary Responsibilities

Responsible for providing patient – oriented service in a clinical or front office setting.
Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast – paced, customer – oriented clinical environment.
Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits.
Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information.
Gathers necessary clinical information and processes referrals, pre – certification, pre – determinations, and pre – authorizes according to insurance plan requirements.
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed.
Collects patient co – pays as appropriate and conducts conversations with patients on their out – of – pocket financial obligations.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
Maintains up – to – date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

1+ years of Customer Service experience in a hospital, office setting, customer service setting, OR phone support setting
Availability to work 100% on – site at St. Joe’s Hospital, 350 W. Thomas Rd, Phoenix, AZ
Availability for the training hours between 8:00 AM – 4:30 PM from Monday – Friday
After 4 weeks of training, Availability to work any shift between the hours of 6:00 PM – 6:00 AM from Monday – Wednesday and 6:00 PM – 12:00 AM on Thursday including the flexibility to work occasional overtime and weekends based on business need
Must be 18 years of age OR older

Preferred Qualifications

Experience with using Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician’s office, OR any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments

Soft Skills

Strong interpersonal, communication, and customer service skills
Physical and Work Environment:
Standing for long periods of time (10 – 12 hours) while using a workstation on wheels and phone / headset
PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

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