Sr. QA Manager-Night Shift – (Concord, NC)

Lilly Latam

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

The Night Shift Manager, Quality Assurance (QA) – Device Assembly and Packaging (DAP), will initially serve as the QA representative supporting the Device Assembly and Packaging workstream overseeing commissioning and qualification at Lilly’s new Concord, North Carolina site. This role is responsible for QA technical oversight including document approvals (e.g., Commissioning and Qualification Packages, procedures) and cross-functional decision making. As the project progresses, this role will transition to providing leadership, daily support, and oversight of GMP operations. The Manager, Quality Assurance will develop the quality on the floor programs to support GMP manufacturing. The Manager, Quality Assurance will assist with developing the training program for floor support and training QA personnel. The Manager, Quality Assurance will be responsible for managing the daily work of QA personnel.


The Night Shift Manager, Quality Assurance, will support the start-up and routine operation of the QA organization overseeing the Device Assembly and Packaging operations at Lilly’s Concord, North Carolina pharmaceutical manufacturing site. Responsibilities include technical and administrative leadership, as well as project management.

  • Serve as technical resource to review and approve technical documents
  • Network with cross-functional technical project delivery team to ensure equipment and systems comply with quality requirements and are implemented with a Quality by Design framework
  • Work with the Associate Director, Quality Assurance to support the development of the vision, strategy and quality culture for the overall site quality assurance organization with focus on the device and packaging programs.
  • Support initial recruiting, build capability, for a diverse leadership and quality assurance staff to support qualification, validation and routine production
  • Manage a team of up to approximately 14 direct reports
  • Support the site to ensure a safe work environment including supporting and leading safety efforts for your team
  • Support the development of the overall site operational readiness plan including development of quality processes and approval of operational procedures and controls
  • Foster a strong quality culture including maintaining open communications and promoting teamwork and employee participation in the work group
  • Supervise, coach, and aid in employee development and performance management; ensure a fair and equitable work environment
  • Review and approve GMP documentation including procedures, deviations, technical reports, change controls, etc.
  • Network with global and other device assembly sites to understand best practices and share knowledge.
  • Work cross-functionally with the area process teams for metrics reviews, operational support, and issue/deviation management
  • Support inspection readiness activities.
  • Interact with regulatory agencies during inspections regarding cGMP issues
  • Ensure data integrity by design

Basic Requirements

  • Bachelor’s degree in a science, engineering, pharmaceutical-related field of study or equivalent experience.
  • 5+ years in pharmaceutical leadership with specific QA experience, including leading or working effectively with a cross-functional group

Additional Skills/Preferences

  • Commit to successfully maintain Lilly Computer System Quality Assurance (CSQA) Certification
  • Strong knowledge of Quality Management Systems and applicable regulatory requirements
  • Previous experience directly supporting a pharmaceutical manufacturing operation
  • Excellent interpersonal, written and oral communication skills
  • Strong technical aptitude and ability to train and mentor others
  • Demonstrated technical writing skills
  • Demonstrated problem-solving and decision-making skills
  • Previous facility or area start up experience
  • Previous equipment qualification and process validation experience
  • Previous experience with highly automated combination products and packaging equipment
  • Previous experience with Manufacturing Execution Systems and electronic batch release
  • CQM, CQE, or CQA certification from the American Society for Quality (ASQ)
  • Previous experience with deviation and change management systems including Trackwise

Additional Information

  • Ability to work 8-hour days – Monday through Friday Night Shift
  • Ability to work overtime as required
  • Ability to travel 10-25% or potentially relocate during the project phase to support the design and staffing of the facility
  • May be required to respond to operational issues outside of core business hours and days

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