Overnight Shelter Staff – Stark – $26.51/hr

Do Good Multnomah

Title: Overnight Shelter Staff
Salary: $26.51 Hourly, Non-Exempt
Shift: 8:30pm-7:30am Wednesday-Friday & alternating Saturdays
Location: Stark Street Motel
Reports To: Program Manager & Team Lead Supervisor(s)


Do Good Multnomah is a non-profit organization that partners with the community to provide supportive housing and low-barrier emergency shelter to houseless veterans in the Portland Metro. We emphasize relationship-building, one-on-one engagement, supportive services, and direct community participation. The culture and care we strive to provide our shelter participants at Do Good Multnomah is extremely important to all of us. We believe it is essential to gain an understanding of our participants and the issues that they face. In this way, we are changing the way we serve houseless Veterans and non-Veterans in the Portland community. Our approach is simple: we offer all program participants our respect and we seek to honor their inherent dignity. While we are committed to providing participants with a safe, warm place to stay for the night, we are equally interested in forging meaningful relationships with them. These bonds allow our staff to serve as mediators and connectors between participants and a variety of service organizations in the Portland Metro area.

  • Our organization pays a living wage and offers opportunities for continued growth and development within the organization based on employee performance.
  • We are decidedly not neutral on matters of inclusion, diversity, equality, and anti-racism. We strive to be a place of refuge and safety for marginalized communities.


THE POSITION: Shelter Staff interact with and maintain quality of living for shelter participants. Staff use trauma-informed care to create a safe, clean, and supportive environment. Responsibilities include, but are not limited to, duties such as meal distribution, cleaning tasks, etc.


THE PROGRAM: Located on the border of East Portland and Gresham, the Stark Street motel offers 40 rooms community gardens, and a large outdoor kitchen setup. The location is right on several transit lines, and has a very high walkability score. A current participant states “We can be self-sufficient. We can cook, we can clean, we have our privacy.”


HIPAA REQUIREMENTS: This position will have access to Protected Health Information (PHI) during the course of their work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.



  • Ensure that all areas utilized by participants and staff are clean, organized, and left in an orderly manner during and after each shift. This may include, but not limited to, cleaning waste, soiled clothing, dirty dishes, mopping, collecting trash, etc.
  • Follow program protocols to maintain a safe environment for staff and participants.
  • Process participant intakes and discharges with completion of associated forms as needed.
  • Maintain all physical and electronic participant documentation, record keeping, write-ups, daily notes, etc. in an organized and timely manner.
  • Assist in delivery of hygeine kits and essential supplies to participants.
  • Assist in management of the food box program.
  • Assist with participant advocacy.
  • Maintain consistent, clear, and respectful communication with all staff, relevant Management and Director team members, programs, and community partners.
  • Attend supervision, staff meetings, and any appropriate community professional meetings.
  • Support and engage with the Development Team and Program Managers at Do Good fundraisers, activities, and other events.
  • Participate in compliance, quality assurance, and quality improvement activities as directed.
  • Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. The nature of this work requires the stamina to perform daily repetitive physical tasks.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security.
  • Perform other duties as assigned.



  • Consistent, clear/direct, and compassionate communication with participants, staff, referrals, community partners, and vendors. Ability to communicate clearly and concisely both verbally and in writing.
  • Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner. Ability to organize multiple high-priority tasks in a fast-paced environment.
  • Ability to maintain accurate, confidential records and information in an organized manner.
  • Willingness to learn new skills, and ability to continuously and quickly learn, apply training instruction, and take constructive feedback.
  • Ability to display a non-judgmental and non-biased attitude at all levels of the organization.
  • Ability to work courteously with the public, participants, co-workers, and community partners. Ability to work as a team member and assist others.
  • Knowledge of and experience with addressing and supporting an escalated participant through proper trauma-informed de-escalation and engagement techniques. Ability to maintain calm and compassion under pressure.
  • Ability to maintain appropriate professional boundaries with both participants and staff, including utilizing discernment to know what is appropriate to share and what is confidential.
  • Ability and willingness to engage in Do Good’s equity, inclusion, and anti-racist work at the full-staff, program-specific, and individual levels.


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