Overnight Guest Services Agent – Ennismore Full Time

What You’ll Do…

• Take care of our guests, including check-in/check-out, billing, etc. ensuring we collect correct guest data
• Proactively close the loop on the day’s activities – make sure all Issues are documented and our reports are accurate.
• Work with our Director of Front Office and the Hoxton team to set selling strategies and ensure maximum occupancy.
• Proactively keep an eye on all of our public area spaces.
• Support the night crew and help set up the day crew for success.
• We’re in it together – you’ll work closely with the Front Office and our other partners to ensure the operation is running smoothly.

What We’re Looking For…

• You’re an Opera wiz
• You execute. You get things done.
• You are scarily organized and neat
• Ability to learn quickly and adapt to Hoxton’s unique culture.
• You’re a natural host and can make guests and team members feel at home in our hotel
• You take ownership of issues, solve problems and make effective decisions within a team.
• You work positively and collaboratively to achieve the highest standards of delivery at work.
• A balance between a systematic and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• Ability to work positively and collaboratively to achieve the highest standards of delivery at work
• You’re humble and open to ideas. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s In It For You…

• You’ll work for an organization committed to not just building new hotels but also a global organization.
• The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
• Opportunity to grow with an exciting business and be part of a team who are passionate about everything they do
• Receive a competitive package with the opportunity for career development
• Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave).