Front Desk Night Agent (Night Auditor) | Part Time

Omni Hotels & Resorts

Job Description

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Conduct back up procedures for Opera and drop tape nightly.
Handling Express checkouts ensuring their completion.
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue.
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
Understanding of all front office standards and assist in solving deficiencies.
Documenting errors made by cash handling auditors.
Prepare In-house allowance and adjustment spreadsheets each day.
Prepare and send out the DAR to appropriate team members.
Balancing of daily posting and revenue, and resolution of inaccuracies.
Ensuring nightly transmission of credit cards through Opera and Elevon.
To be thoroughly acquainted with all check-in and check-out procedures and policies.
To be a main liaison between guest and the hotel.
To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
To be thoroughly acquainted with PBX Operator duties.
Be familiar with emergency procedures and Alarm System in the PBX department.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
Be familiar with all systems and equipments as related to the Front Office (Opera, Synergy, Alice, Two-Way Radio Dispatch, ISD Firepanel, Saflok)
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Be familiar with all hotel amenities
To be familiar with all hotel facilities (F&B outlets, Business Kiosk, Fitness Center, Outdoor Pool, Meeting Space, Parking Garage)
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Deliver personalized, memorable guest experiences.

Qualifications

Excellent customer service and problem solving skills
Must have strong communication, computer and organizational skills
Maintain a professional business appearance, attitude, and performance
Prior guest service experience required, preferably hotel front office experience
Must be able to work a variety of shifts, including weekends and holidays.
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

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