Night Supervisor (Part-Time)

Snow Peak USA

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication – and they’re serious about play. 

This position might be a good fit for you if you…

  • Share a passion for the outdoors and the beneficial role it plays in people’s lives
  • Express curiosity and creativity by taking initiative and be resourceful
  • Understand your effect on business targets
  • Make a memorable impact by being approachable, respectful, responsible, and joyful
  • Value all people for their skills, experience, and unique perspectives

In 2023, Snow Peak will open its first Campfield in the USA. Located 2.5 hours from Portland, OR and 3 hours from Seattle, WA in the Pacific coastal town of Long Beach, WA, the Snow Peak Campfield is a modern reimagining of the campground experience.  

Open year-round to the public, the Campfield will offer a mix of accommodation options ranging from simple tent sites to fully outfitted glamping sites to climate-controlled, Snow Peak designed cabins. A suite of Snow Peak camping products are available for rent or purchase on-site to provide Snow Peakers the best experience possible, whether it’s their first time camping or their hundredth.  

Community amenities include a modern camp store and café, elevated bathroom and shower facilities, and a soaking and sauna facility inspired by Japanese onsens. A physical incarnation of the Snow Peak outdoor lifestyle brand and the proof of concept for future expansion, the Campfield is one of the most immersive and experiential opportunities for Snow Peakers, and one of the most important strategic initiatives at Snow Peak USA. For more details on the Campfield, see the landing page here.

 

The Campfield Night Supervisor is an essential position that provides security, safety, and excellent guest experiences outside of core operating hours. Reporting to the Campfield Assistant General Manager, this position independently manages guest check-in, maintains operating procedures, responds to guest needs, and supports the Guest Experience and Facilites Teams with after-hours tasks and maintenance.

This position is a part-time hourly, non-exempt position on-site at the Campfield and reports to the Campfield Assistant General Manager. 

POSITION DETAILS

  • Pay rate: $22.50 – $27.50 per hour
  • Schedule: 20 – 30 hours per week, required shift availability 8:00pm – 6:00am 
  • Benefits: 401(k) with up to 3% employer match, paid holidays and sick time, employee assistance program, and employee discount.

 

WHAT YOU WILL DO

Guest Experience / Closing & Facilities Support 

  • Manage check-in and check-out functions at the Gatehouse, greet guests and provide an elevated, upbeat, welcoming atmosphere  
  • Provide orientation information and directions to guests, including speaking knowledgably about Snow Peak gear, Campfield operations, food, outdoor recreation, and the local environment  
  • Respond to guest questions, complaints, and urgent needs in a calm and helpful manner, assuring customer satisfaction 
  • Serve as primary point of contact for emergency needs onsite during shift and execute reporting procedures to alert management team  
  • Support closing procedures, including securing the Ofuro Spa  
  • Support facilities team with Gatehouse functions, laundry, gear maintenance, and facilities projects 
  • Complete site walks to review facilities and grounds status and create workorders for issues/needs occurring overnight 
  • Contribute to a positive working environment by being, approachable, respectful, responsible, and team oriented 

Safety & Security

  • Execute all evening closing procedures 
  • Monitor the security system and complete physical site walks of the grounds throughout the night to ensure the general security of the Campfield site 
  • Respond to medical or security events quickly and with guest safety as the highest priority 
  • Make decisions that result in positive guest experiences and in the best interests of the Campfield facility 
  • File log reports for each shift reviewing any key events or onsite needs to communicate to full team 
  • Maintain and contribute to safety and security procedures, suggesting improvements to manager
  • Ensure that health, safety, and security rules are followed

Night Auditing 

  •  Balancing the accounts from day shift 
  • Managing front desk activity and handling guest check-ins and check-outs 
  • Handling customer requests and complaints and directing other employees or departments accordingly 
  • Creating invoices, bills and checks for vendors, employees and contractors 
  • Managing and updating all official documentation pertaining to the role 
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments 
  • Answering calls and queries related to potential booking 

Performs other related duties and projects as assigned

 

Required Qualifications

  • 2 years experience in hospitality or facilities management 
  • Previous experience with site security and emergency management preferred
  • High school diploma or equivalent 
  • Valid driver’s license and ability to pass a driving record check
  • Offers of employment are conditioned on receipt of a background check report that is acceptable to Snow Peak Camp Operations, LLC. Snow Peak Camp Operations LLC conducts an individualized assessment of results, and a criminal conviction does not automatically bar an applicant from employment 
  • Extraordinary customer service   
  • Excellent problem-solving skills 
  • Basic knowledge of operating computers, POS systems, and various software packages including Microsoft Office suite
  • Reliable and professional  
  • Approach solving problems creatively and strategically 
  • Friendly and engaging with all types of people 
  • Gracefully adapt to periodic and rapid change

Physical Requirements

  • Prolonged periods standing 
  • Ability to lift and carry up to 50 pounds 
  • High stress levels may occur 

Preferred Qualifications

  • CPR certification 
  • Experience with Japanese language and culture
  • Experience in the outdoor, retail, or apparel industries

 

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.

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