Night Auditor

Sky Rock Inn of Sedona

Mission of the Role: Responsible for providing a high level of guest service while assisting guests during reservation process, arrival and departure as well as concierge services. Responsible for all final revenue and charge postings, balancing the days transactions and performing the Night Audit. The Night Auditor also prepares for the next days business activities. Demands accuracy with the daily accounting procedures.

Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential Qualifications:

  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
  • High school graduate or equivalent
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
  • Previous hotel experience.
  • Punctuality and regular and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.

Essential Job Functions:

  • Meet with departing Front Desk Host to review business status, log-book and follow-up items.
  • Complete all items as listed on shift checklists, as well as any special projects as assigned.
  • Check-in and check-out hotel guests in a confident, professional, and friendly manner
  • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
  • Adhere to all training and guidelines when assisting guests with reservations.
  • Proactively anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Perform thorough Audit Bucket Check to verify work done during prior shifts including verification that arrivals have been properly checked in, correct room status, sufficient and valid credit card authorizations, correct group and direct billing set-up, etc.
  • Ensure proper credit card procedures are followed at all times to include verification of guest signature on credit card and registration slip.
  • Complete final manual postings for all miscellaneous income departments.
  • Balance all miscellaneous income departments against vouchers, tape totals, POS and property management system totals.
  • Complete a Room Rate Exceptions report to determine any and all inappropriate rates.
  • Initiate Night Audit process in the Property Management system.
  • Block rooms for the next days arrivals and print registration slips.
  • Prepare all management reports for hotel management.
  • Prepare appropriate housekeeping reports for next business day.
  • Perform research on credit card chargebacks as directed by hotel management
  • Follow all policies regarding preparation and handling of cash deposits
  • Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation.
  • all room types, numbers, layout, décor, appointments and location.
  • all room rates, special packages and promotions.
  • daily house count and expected arrivals/departures.
  • room availability status for any given day.
  • scheduled daily group activities.
  • Clearly communicate services and amenities of the hotel to guests and callers.
  • Take and record messages accurately, completely and legibly, advising guests of messages, mail, faxes, etc. received for them.
  • Accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
  • Provide Concierge service – fluent knowledge of local restaurants, transportation options, special events, and area attractions.
  • Properly document and communicate all maintenance needs to manager and/or engineer.
  • Meet with following Front Desk Host to pass along any open items and review business status.
  • Maintain knowledgeable of hotel fire and emergency procedures.
  • Attend mandatory meetings as directed.
  • Various duties and projects as directed by hotel management.

Secondary Job Functions:

  • Keep the front desk as well as lobby areas clean and well organized.
  • Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.

Key Relationships:

Internal:

 

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