General Merchandise Team Leader Full Time

Role

The role of a General Merchandise Team Leader can provide you with the

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.

• Knowledge of guest service fundamentals and experience building a guest first culture on your team
• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Skills in process improvements and workload efficiency
• Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

Responsibilities

As a General Merchandise Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
• Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
• Assess GM backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve
• Be an expert of operations, accuracy, process and efficiency
• Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store
• Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready
• Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic
• Expect and enable team members to stay up-to-date on relevant trends and products
• Evaluate and recommend candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences
• Establish clear goals and expectations and hold team members accountable to expectations
• Lead and coach the team to ensure accuracy and efficiency in all GM processes
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Lead a team that provide a guest-ready and in-stock salesfloor in order to meet the needs of the guest.
• Assess Fulfillment business and make decisions to help teams fulfill all guest orders accurately and efficiently
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
• Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture where executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

What We Are Looking For

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
• Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

Skills

But, there are a few skills you should have from the get-go

The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader.

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills

About

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary