Admissions Counselor – Nights

Acadia Healthcare

Overview

PURPOSE STATEMENT: 

​Clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization. 

 

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Responsibilities

ESSENTIAL FUNCTIONS: 

  • ​Respond to inquiries about the facility within facility policy timeframes. 
  • ​Ability to develop therapeutic relationships with patients and families. 
  • ​Perform benefit eligibility to ensure patient benefits are active at the time of admission.  Communicate benefit eligibility to the business office and the patient or significant other. 
  • ​Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.  
  • ​Coordinate admission and transfer from referral sources and between levels of care within the facility. 
  • ​Maintain knowledge of milieu management. 
  • ​Communicate projected admissions to designated internal representatives promptly.  
  • ​Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.  
  • ​Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family. 
  • ​Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.  
  • ​Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.  
  • ​Admit patient in the registration and accounting system.  Complete all admission and consent forms with the patient. 
  • ​Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. 

OTHER FUNCTIONS:  

  • ​Perform other functions and tasks as assigned. 

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

  • ​Bachelor’s degree in a social services field . 
  • ​Master’s degree .   
  • ​Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. 
  • ​Experience in the managed care pre-certification process, level of care assessments and utilization preferred. 

LICENSES/DESIGNATIONS/CERTIFICATIONS:  

  • ​ 
  • ​CPR and de-escalation/restraint certification (training available upon hire and offered by facility). 
  • ​First aid may be based on state or facility. 

 

AHMKT

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