Overnight Support Partner (Surprise) – Shelter

A New Leaf

New Leaf’s West Valley Housing Assistance Center located in Surprise will offer emergency housing in 7 apartment-style units to families and individuals experiencing homelessness. This program gives families an opportunity to obtain housing, find work, and save money to be able to secure a more permanent or long-term home. As a Support Partner, you will be at the forefront of providing support and care to individuals in times of need. Your efforts will directly impact lives and contribute to the creation of a safer and more nurturing environment.

Hourly Pay Rate: $17.35 + doe (overnight differential included)

Location: Surprise, AZ

Schedule: Sunday – Thursday; 12am – 8am

Required to complete our “New Hire Orientation” held on the first work week of employment, Monday-Friday, 8:30am-5pm; subject to change upon completion of orientation requirements which may grant early release of orientation before Friday; orientation not offered evenings or weekends.


Education & Experience:

High School Diploma or GED required
0-1 years of experience working with homeless or economically disadvantaged populations preferred, but not required.
Demonstrate and provide strong communication skills both verbally and in writing.
Committed to teamwork and have the ability to establish and maintain effective working relationships.
Demonstrate a basic understanding of Trauma Informed Care.
The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with always maintaining professionalism.


Responsibilities will include but not limited to:

Answer and screen phone calls (multiple lines) and be able to provide resources/screening crisis calls.
Assist with the introduction of program and facility orientation.
Brief residents on program rules, chores, housekeeping requirements, fire safety instructions, social distancing, Universal precautions and assuring adherence.
Participate in resident supervision on a regular basis as required by state law and A New Leaf policy.
Provide varied verbal and physical crisis interventions as needed.
Assist with maintaining program appearance; cleanliness and maintenance of agency physical plant, equipment and/or agency vehicles. May report repairs and maintenance needs.
Prepare and/or assist with meal/snack preparation serving, and cleanup.
Responsible for overseeing and coordination of Volunteer Meal Program.
D ocument (verbal/written) and submit significant and routine paperwork such as shift reports, daily activities, special concerns, client entry/exit forms, etc.
May be required to pick up and transport donations to the Shelter and/or our Donation Center.


Must be at least 21 years of age
Valid Driver’s License with reliable transportation
Current Auto Liability Insurance
Clean 39 Month Motor Vehicle Record
Must be able to obtain Class One Fingerprint Clearance Card immediately upon hire (if there are any uncertainties whether an applicant may have to go through an appeal process; they are encouraged to complete that process prior to applying as an invalid card will result in termination of employment)

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